The Adapting to a Changing Environment course helps participants understand the process of change and expand their adaptive skills. Course Length: 1 day
The Analytical Thinking course is designed to strengthen participants’ abilities to solve problems and make decisions using analytical thinking. Course Length: 1 day
The Collaborative Problem Solving course is designed to help participants acquire the skills they need to create solutions to problems by providing a framework for stakeholders to look at problems from various perspectives, separate interests from positions, and make decisions in which everybody wins. Course Length: 1 day
The Creative Thinking course equips participants with the techniques needed to stimulate creative thinking through brainstorming, mind mapping, free association, assumption smashing and six thinking hats. Course Length: 1 day
The Customer Service in Government course strengthens participants’ skills for providing exceptional customer service, dealing appropriately with difficult customer behavior, and using feedback to continuously improve the service they provide. Course Length: 1 day
The Decision-Making Techniques course is designed to help participants determine who should make a decision, assess risks associated with conclusions and generate a verdict using a consensus decision-making model. Course Length: 4 hours
The Developing Interpersonal Relationships course helps participants understand the strategies necessary to communicate well with others, manage conflict and promote the positive impact of diversity in the workplace. Course Length: 1 day
The Effective Problem Solving and Decision Making course is designed to help participants identify problems, determine the accuracy and relevance of information, generate and evaluate potential solutions, and evaluate the impact and implications of decisions. Course Length: 1 day
The Exceptional Customer Service course is designed to help participants understand customers and customer expectations, learn strategies for continuously improving their customer service skills so as to provide exceptional customer service and develop strategies for using customer feedback systems for increased customer service. Course Length: 4 hours
Handling Difficult Customer Situations course helps participants develop their skills for dealing appropriately with difficult customer behavior while equipping participants with the tools necessary to overcome impediments that often contribute to difficult customer situations. Course Length: 4 hours
